After a bingle, you want three things: a real price, careful handling, and paperwork that makes sense. That's the whole service.
First: if anyone is injured or the road is blocked, call 000 before anything else. Once everyone's safe, photos of the damage and the other driver's details take two minutes and save headaches later.
Then get the car moved on your terms. Drop a pin in the request form, mark it as accident damage, and you'll get a fixed price in writing — to your mechanic, a repairer of your choice, or home. Damaged cars that can't roll travel on a tilt tray, winched and strapped without adding a scratch.
Paperwork you can actually use. Every job comes with clear documentation of pickup, drop-off and the agreed price — handy for repair claims and record-keeping.
One honest note: accident-scene towing in Victoria is a regulated space. Where police attend a crash scene, allocation rules may determine which truck attends. For everything after the scene — moving the car from a holding yard, getting it from your driveway to a repairer, non-police-attended incidents — you choose who tows it, and pricing follows our standard distance-based rates.
Your exact price before we hook up. The number you accept is the number you pay.
Name, number and truck type before the driver leaves — you know exactly who's pulling up.
Watch the truck drive to you on a live map from the moment your quote's accepted.
Pay the driver at drop-off — always the fixed amount you accepted, never more.
Yes — yard-to-repairer and yard-to-home moves are everyday jobs and entirely your choice of operator. Fixed quote in writing, standard distance pricing.
Yes. Accident-damaged and non-drivable cars go on a tilt tray with a winch, loaded and strapped carefully. Tick "not drivable" in the request.
You pay the fixed amount at drop-off, and our paperwork documents the job clearly so you can pursue whatever claim applies. We don't inflate prices because a claim might be involved.
At police-attended metro crash scenes, Victoria's accident towing allocation scheme can decide which truck attends the scene itself. After that first tow, every subsequent move of the car is your call.
Fixed quote, careful handling, clean paperwork — no obligation until you accept.